1.Which countries and regions do you ship to?
We are happy to ship goods around the world, but unfortunately, due to various policies and other reasons, we only ship goods to the following countries: Australia, Australia, Portugal, Italy, Denmark, Netherlands, Belgium, Ukraine, Russia, Korea, United States, Hungary, Norway, Japan, Luxemburg, Saudi Arabia, Spain, Ireland, Greece, Canada, Sweden, France, Poland，Israel，Germany，Singapore，United Kingdom，Thailand，Malaysia，Vietnam，Indonesia，New Zealand，Switzerland，Turkey，Mexico，Kazakhstan，Taiwan，Bulgaria，Belarus，Czech Republic，India，Pakistan，Sri Lanka，Argentina，Oman，Uzbekistan，Philippines，Croatia，Finland.
2.Can i exchange the products i received?
At tokyo-tiger we aim to provide you with quality products and service at all times, however if for whatever reason you are unhappy with your purchase we do offer return options. The details please review our return policy. Note that we can't offer exchanges if the products are out of stock. All sale items are final sale, we do not offer refunds unless deemed faulty.
3.Can I change the receiving address of the order?
We aim to pack and ship out your order as quickly as possible. If you need to change your receiving address, please contact our customer service personnel as soon as possible after ordering the goods and provide a new receiving address. Our customer service personnel will handle it for you, because we can only change your products before they are unpacked and shipped, so you need to contact us as soon as possible to change the address
4.Can I cancel the order after I place the order?
We aim to pack and ship out your order as quickly as possible. If you need to cancel your order, contact us as quickly as possible on customer@tokyo-tiger.com.We’ll try our best to accommodate the cancellation but unfortunately we cannot guarantee that it will be possible.
5.What should do if I have received a faulty item or the different size.
Your product has arrived broken or is deemed to be faulty or, Has a manufacturer fault. If you believe that your purchase has a fault, please email our friendly Customer Service team at customer@tokyo-tiger.com with your invoice number and the details of the fault. Our team will happily assist you further. Please be aware it is at the discretion of the company to deem an item faulty.
The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out.
6.I have been issued a refund but the fund are not in my bank account,what now?
All funds should appear on your bank statement within 5-10 working days. (Please note that refund times are dictated by the card issuers and are outside of our control)
7.How safe is my personal information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure your information, please consult our Privacy Policy.
See more:Privacy Policy
8.Do you support wholesale orders?
Yes, we do support wholesale orders.
Please contact our customer service team and let us know the quantities and products you need. We will gladly provide you with a tailored discount based on your order.
9.Do you have discount codes?
We do offer discount codes from time to time.You can:
1.Check our homepage or product pages for current promotions
2. Subscribe to our newsletter to receive exclusive codes
3. Follow our official social media accounts where we announce special offers
10.How do I use my points when placing an order?
To redeem your points, please follow these steps:
1. Log in to your account first.
2. Go to your cart and select the points option.
The corresponding discount will be automatically deducted from your order total.If you don’t see the points option or have any issues, please contact our customer service with a screenshot of your cart, and we’ll help you check and resolve it.
11.Do I need to pay for membership?
No, our membership is completely free of charge.
12.I want to collaborate with you (influencer / brand partnership).
Thank you for your interest! Please send us your collaboration email and social media account(s). Our team will review and reach out to you via email.
